Reflections

In the past, I wrote that we may need a digital equivalent to the awkward pause. At the time, I couldn't find the blog post where I first encountered that idea, but now, almost exactly one year later, I've found it. It really stood the test of time. I couldn't agree more!

Imagine you're at a dinner party, and you're getting into a heated argument. As you start yelling, the other people quickly hush their voices and start glaring at you. None of the onlookers have to take further action—it's clear from their facial expressions that you're being a jerk.

In digital conversations, giving feedback requires more conscious effort. Silence is the default. Participants only get feedback from people who join the fray. They receive no signal about how the silent onlookers perceive their dialogue. In fact, they don't receive much signal that onlookers observed the conversation at all.

As a result, the feedback you do receive in digital conversations is more polarized, because the only people who will engage are those who are willing to take that extra step and bear that cost of wading into a messy conversation.

—Devon Zuegel in The silence is deafening

#Belief #Communication #Politics #SocialMedia #Technology #Wellbeing