Text-based conversation is inherently hazardous. I’ve known too many people who can be jerks in writing, despite being pleasant in person, to believe otherwise. I myself have done the same too many times to believe otherwise. We didn’t evolve to talk this way to the extent we do. Facial expressions, tone of voice, and body language are so important, as is the compassion that shared space instills.
Of course, none of this excuses (anti)social media, which is even more terrible for so many reasons, like a house of horrors built along a fault line.
I tweeted the following on April 2nd, 2019, about one month before deleting my account:
Our technology is evolving faster than we are. We have built ourselves a twenty-first century library when we possess stone-age critical thinking skills. What did we think was going to happen?
I later learned that Dr. E.O. Wilson once made a similar point, in a statement often quoted by the Center for Humane Technology:
The real problem of humanity is the following: We have Paleolithic emotions, medieval institutions and godlike technology.
His version may be better than mine. I'm just glad I'm not alone.
“[When social media makes us behave like pack animals], we become obsessed with and controlled by a pecking order. We pounce on those below us, lest we be demoted, and we do our best to flatter and snipe at those above us at the same time. Our peers flicker between ‘ally’ and ‘enemy’ so quickly that we cease to perceive them as individuals… The only constant basis of friendship is shared antagonism toward other packs.”
I'm afraid I've seen this happen often in Facebook groups. Pleasing the in-group and attacking the out-group are primary objectives. To hell with learning from the other side and bettering ourselves; it's better to ascend the ranks by espousing ever-more extreme views and by demonstrating allegiance through performative discourse. The results are unsurprising, with hostility, righteous indignation, closed-mindedness, and emotional and intellectual fragility on display for all to see.
I'm sorry to say this, but of the two people in my life who are most misinformed about current events, one is addicted to cable news and the other is addicted to TikTok. I think they would despise each other, yet they're more alike than they realize.
Every day, there's a new story about how social media inspired someone to commit mass murder, engage in political violence, withhold healthcare from their children, or steal a car. That's in addition to the division and envy these platforms create between friends and family every day.
It's important to remember that these aren't neutral platforms. They decide what we see. The shape our reality. Even worse, as Jaron Lanier explains, they manipulate us. They intentionally make us angry.
It begs the question: when will we finally start calling it antisocial media?
I've been using Android for more than ten years now. I originally chose it in an ethical commitment to open-source software, but it's become less open over time.
Some people might be surprised to learn that I think Apple makes better products. Apple understands usability and user experience better than almost any software company, they pay exceptional attention to detail, and they've done genuinely important work on privacy. Still, they're not perfect. I think Apple too often prioritizes form over function, with the overuse of gestures being a good example, they lock users into their ecosystem, they position their products as status symbols, and they don't play nicely with others. In my opinion, they also market privacy more effectively than they actually protect it.
As an aside, I'm disappointed that Apple has become “the privacy company” when Mozilla should have claimed that title long before them. In hindsight, Mozilla may have been mistaken not to strike while the iron was hot in June 2013. Of course, it's easy to play Monday morning quarterback; it's harder to be in charge. At least Mozilla is doing great work on privacy today.
In any case, I'm considering making my next phone an iPhone, but switching now would be a hassle. Vendor lock-in is real and Google is almost as guilty as Apple. Interoperability matters.
It's 2023. We have incredible technology like DALL·E 2 and ChatGPT, but iPhoto and Google Photos still can't collaborate on a shared photo album. Texting is even worse. Then there's collaborative playlists, collaborative note-taking, videoconferencing, the transmission of large files, and so much more. Any of these things can be achieved if all participants are using the same software, but different applications with similar capabilities refuse to work with one other. If I use Spotify and you use Apple Music… too bad.
This is understandable, but so unnecessary. I can't even imagine how much time and energy we lose to this segmentation. Interoperability matters.
I dislike when companies treat their customers like free, full-time product reviewers. I don't mind using email filters, but average users shouldn't be burdened to set them up, especially when the list of forbidden phrases becomes as long as mine has:
please review us!
Feedback Request
Please rate your visit
How would you rate the support you received?
How was your recent order?
How was your visit?
How did we do?
Please tell us what you think about
you have a new item to review
you have new items to review
have a minute?
Complete a short survey
We want your feedback
This is just one of many email filters I maintain. I have another for things like privacy policy updates which is almost as long. Then there's promotional email: coupons, limited time offers, and so on. We used to call this kind of thing spam. What happened?
I support the One Click Safer proposal for safeguarding social media. The concept is simple: instead of allowing users to reshare content indefinitely, social media platforms should remove the share button once a piece of content is two hops from its original source. If people three degrees from the author continue to find the content valuable, they would need to use copy and paste to share it further. In fact, I would go even further and propose that social media platforms remove the share button altogether; it's a simpler proposal that would be easier to explain.
In either case, these ideas make eminent sense to me. Sharing is a kind of chain reaction, and sharing on social media is completely uncontrolled at the moment. Physicists have a term for uncontrolled chain reactions: explosions. Yes, social media is dropping bombs on society daily, bombs of misinformation, lies, hatred, and outrage. Like the control rods of nuclear reactors, which slow fission enough to prevent meltdowns so that useful energy can be harvested, social media needs digital control rods, so that we can harness the power of information without destroying ourselves.
I just encountered a funny Easter egg in the Wask shop of strange objects, darted off a quick email to the owner expressing my delight, and immediately received a response thanking me for noticing. There were no likes, no Retweets, and no comments from onlookers. My reputation didn't improve and I didn't gain any followers. Instead, two strangers connected over a common sense of humor and shared a quick laugh.
Isn't this what the internet was supposed to be about?