Reflections

userexperience

My phone is perpetually in Do Not Disturb mode, with few exceptions. It only just occurred to me how strange that name is. If the unobtrusive mode is called Do Not Disturb, what is the ordinary mode called?

#Business #Communication #SocialMedia #Technology #UserExperience #Wellbeing

Let's hope you never leave, old friend Like all good things, on you we depend So stick around 'cause we might miss you When we grow tired of all this visual You had your time, you had the power You've yet to have your finest hour Radio!

Radio Ga Ga by Queen

I've loved this song since hearing it in the film Bohemian Rhapsody. The music is great, but I'm even more attracted to the message. There really is something special about audio as a medium. Podcasts are huge for a reason. Interviews, drama, news, comedy, true crime. Freddie was right.

I wonder if people will lose interest in podcasts when truly hands-free, self-driving cars become more widely available. I myself will certainly have fewer reasons to listen and more opportunities to be distracted by my phone. How strange is that? As a result of having more free time, I may spend less time doing something I enjoy. The attention economy at work?

#AI #Business #Communication #Technology #UserExperience

I once wrote a blog post entitled Less is more. It did fairly well on Hacker News, and two people commented in situ. I was pretty excited. (The comments weren't able to be migrated here.)

Years later, I read the following article from the Washington Post, which dovetails nicely with it. I recommend giving it a read:

We instinctively add on new features and fixes. Why don’t we subtract instead?

#Business #PersonalDevelopment #SoftwareDevelopment #Technology #Usability #UserExperience

Every so often, I'm reminded that the web is almost unusable without an ad blocker. I'm amazed anyone can tolerate it for more than 10 seconds.

Use an ad blocker.

I recommend AdGuard because it's thoughtfully designed. It has the user interface I've always wanted from an ad blocker, where the user can select broad categories of ads and annoyances to block or pick and choose from more specific filters, which are hidden by default. uBlock Origin is more popular with technologists, but I find its settings UI to be overwhelming.

I genuinely believe in supporting publishers, but not through modern advertising. If a website you like offers an ad-free experience for some price, consider paying for it. Otherwise, I think you're more than justified in using an ad blocker to protect yourself from the sludge being thrown at you. Doing so is arguably an ethical obligation. Online advertising has completely run amok, harming our privacy, our digital security, and our sanity. The attention economy it fuels has tremendously harmful downstream consequences—addiction, misinformation, political extremism—that threaten society at large.

Use an ad blocker.

#Business #SocialMedia #Technology #Usability #UserExperience

Cross-platform messaging is a mess. That is, sending a message from an iPhone to an Android phone, or vice versa, still doesn't work right. Want to create a group chat or respond to messages on your computer? Good luck.

One solution would be for everyone to buy Apple products. That's not realistic, and it only rewards bad behavior; Apple's “our way or the highway” attitude is the reason this is so bad in the first place.

Another solution? Use Signal. Seriously. Just use Signal. Get everyone you know on Signal and never look back. It's time to text like it's 2023.

#Business #Technology #Usability #UserExperience

I've been using Android for more than ten years now. I originally chose it in an ethical commitment to open-source software, but it's become less open over time.

Some people might be surprised to learn that I think Apple makes better products. Apple understands usability and user experience better than almost any software company, they pay exceptional attention to detail, and they've done genuinely important work on privacy. Still, they're not perfect. I think Apple too often prioritizes form over function, with the overuse of gestures being a good example, they lock users into their ecosystem, they position their products as status symbols, and they don't play nicely with others. In my opinion, they also market privacy more effectively than they actually protect it.

As an aside, I'm disappointed that Apple has become “the privacy company” when Mozilla should have claimed that title long before them. In hindsight, Mozilla may have been mistaken not to strike while the iron was hot in June 2013. Of course, it's easy to play Monday morning quarterback; it's harder to be in charge. At least Mozilla is doing great work on privacy today.

In any case, I'm considering making my next phone an iPhone, but switching now would be a hassle. Vendor lock-in is real and Google is almost as guilty as Apple. Interoperability matters.

#Business #SoftwareDevelopment #Technology #Usability #UserExperience

It's 2023. We have incredible technology like DALL·E 2 and ChatGPT, but iPhoto and Google Photos still can't collaborate on a shared photo album. Texting is even worse. Then there's collaborative playlists, collaborative note-taking, videoconferencing, the transmission of large files, and so much more. Any of these things can be achieved if all participants are using the same software, but different applications with similar capabilities refuse to work with one other. If I use Spotify and you use Apple Music… too bad.

This is understandable, but so unnecessary. I can't even imagine how much time and energy we lose to this segmentation. Interoperability matters.

#Business #Technology #Usability #UserExperience

I dislike when companies treat their customers like free, full-time product reviewers. I don't mind using email filters, but average users shouldn't be burdened to set them up, especially when the list of forbidden phrases becomes as long as mine has:

  • please review us!
  • Feedback Request
  • Please rate your visit
  • How would you rate the support you received?
  • How was your recent order?
  • How was your visit?
  • How did we do?
  • Please tell us what you think about
  • you have a new item to review
  • you have new items to review
  • have a minute?
  • Complete a short survey
  • We want your feedback

This is just one of many email filters I maintain. I have another for things like privacy policy updates which is almost as long. Then there's promotional email: coupons, limited time offers, and so on. We used to call this kind of thing spam. What happened?

#Business #Technology #UserExperience

I hope movie theaters move to a private rental model. I would pay good money to watch a classic movie with a handful of friends in a small theater with a good sound system and some popcorn.

Many theaters offer something like this, but it's pricey and the movie options are limited. With smaller theaters (2-5 seats), simpler accommodations, and customer-provided media (e.g., via movie rental apps), perhaps prices could be brought down and options expanded.

#Business #UserExperience

I pay for YouTube Premium, but I find YouTube so effective at directing my attention that I've completely disabled the app on my phone. As an alternative, I've painstakingly set up Firefox Beta with Unhook, an add-on that removes YouTube's most addictive components. (It feels wrong to call them features.) When I'm using my phone, I only watch YouTube through this browser.

I'm struck that even paying customers are subject to addictive, engagement-driven designs that serve to increase ad impressions, despite the fact that they see no ads. Does YouTube, or any other company for that matter, care when their paying customers want their product to be less addictive?

#Business #SocialMedia #Technology #UserExperience